Exchange Policy

🔄 Exchange Policy — boxbranding

At boxbranding, we strive to ensure that each customer receives their order exactly as requested. Due to the nature of our international logistics and distribution system, we do not offer exchanges based on personal preferences (such as color, size, or taste) once the order is confirmed.

Accepted Exchange Cases

We only accept exchange requests in the following situations:

  • The product received does not match the order (model, color, size)

  • The product arrived with obvious manufacturing defects

🕐 Request period : Requests must be made within 10 calendar days of receiving the order by emailing contacto@boxbranding.com with clear photographic evidence and the order number.

Conditions for Exchange Approval

To be approved, the following conditions must be met:

  • The product must be unused and in its original packaging

  • Clear evidence of the error or defect must be provided

Once approved, we will offer:

  • Free reshipment of the correct product

  • Or a store credit coupon (if preferred by the customer)

Exclusions

Exchanges will not be accepted in the following cases:

  • The customer made an error when selecting size, color, or product

  • The product was used or is no longer in original condition

  • The request was submitted after the deadline

Contact

For questions or assistance, please email us at:
📧 contacto@boxbranding.com
We'll be happy to help and resolve any issues.

Modifications

https://boxbranding.myshopify.com reserves the right to modify this policy at any time. Updates will be posted on this page and will take effect immediately upon publication.

Last updated: May 29, 2025